Aston PharmaAston Pharma

Refund Policy

Customers are required to notify Aston Pharma of their intention to return faulty, incorrect or unwanted goods for refund, credit or replacement within 10 working days from date of delivery. Claims against equipment carrying a warranty can be made up until the warranty expires.

For returns of faulty, incorrect and unwanted goods the following conditions must be met:

All returns must be arranged and authorized by Aston Pharma, goods returned without Aston Pharma’s authorization will not be processed.
Customers are required to return goods through their own courier at their own expense however Aston Pharma accepts no responsibility for damages or loss.
Refunds and credit will only be issued once the goods have been returned to us and have been checked to ensure the conditions have been met. Refunds and credits can take up to 10 working days to be applied from the date of the goods being collected.

For returns of faulty goods the following terms apply:

On receipt of the returned faulty goods we will test the product/s to identify the fault which has been notified. If following the testing process the product is found to be without defect, we will return the goods to you. You will be liable for a re-delivery charge and a collection charge if the original collection of the goods was organised through our authorized courier.
Goods found to be faulty will be refunded or credited.

For returns of incorrect goods the following terms apply:

Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.

For returns of unwanted goods the following terms apply:

We reserve the right to charge a reasonable restocking charge.
Clearance lines, single use products and workwear garments that have been personalised with embroidery or heat-seal are non-returnable.
Products bought in as specials upon request are non-returnable.
Goods must be returned in their original condition and packaging, customers will be liable for the cost of the goods if they are not returned in this condition.

It is the customer’s responsibility to ensure that they have read through the full returns policy before committing to purchase. By purchasing the product the customer is confirming that they have read and agreed to the returns policy applicable to that product.

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